Cali Pop & Glo
Luxury Event Décor · Sacramento, CA
Sacramento's premier balloon, floral & event décor studio. Crafting unforgettable moments throughout Northern California since 2020.
At Cali Pop and Glo, we take pride in providing custom event décor, styling, floral, balloon, rental, and coordination services tailored specifically to each client's event. Due to the nature of our services, materials are often reserved, ordered, and customized in advance. Please review our policy below carefully before booking.
A non-refundable retainer/payment is required to secure your event date and services.
Dates are not reserved until the retainer and signed agreement have been received.
The remaining balance is typically due 30 days prior to the event date unless otherwise stated in writing.
Failure to submit final payment by the due date may result in cancellation of services.
All retainers and deposits are non-refundable.
Payments made toward custom items, specialty rentals, florals, balloons, printed materials, or personalized products are non-refundable once ordered or production has begun.
No refunds will be issued for completed services, partially completed services, or last-minute cancellations.
More Than 30 Days Before Event
If cancellation is made more than 30 days prior to the event, any payments made beyond the non-refundable retainer may be eligible for partial refund at Cali Soirée's discretion, minus:
Less Than 30 Days Before Event
If cancellation occurs within 30 days of the event, no refunds will be issued due to scheduling commitments, staffing, inventory reservations, and preparation already in progress.
One reschedule request may be accommodated based on availability.
Rescheduled events must occur within 6 months of the original event date.
Payments already made may be transferred to the new date if availability permits.
Additional fees may apply if pricing, staffing, rentals, or inventory costs increase.
Balloons and fresh florals are temporary décor items and are subject to environmental conditions including weather, temperature, handling, and venue conditions.
Cali Soirée is not responsible for popping, oxidation, wilting, or damage after setup is completed.
No refunds will be issued for décor affected by weather, outdoor exposure, venue conditions, or guest handling after installation.
Clients are responsible for any damaged, stolen, or missing rental items during the rental period.
Additional replacement or repair fees may apply.
Cali Pop and Glo shall not be held responsible for delays, cancellations, or inability to perform services due to circumstances beyond our control, including but not limited to:
In such cases, payments may be applied toward a future event date at management discretion.
By submitting payment, the client agrees to this refund policy and understands that custom event services require advance labor, scheduling, inventory reservation, and preparation. Clients agree not to initiate chargebacks for services rendered, reserved dates, or custom products completed according to the agreement.
Balloons, Florals & Grab-and-Go Orders
Thank you for shopping with Cali Soirée and Cali Pop & Glo. Due to the custom and perishable nature of balloons and floral products, all online purchases are subject to the following refund and exchange policy.
Please review your order carefully before submitting payment, including:
Once an order is confirmed, changes may be limited depending on preparation status.
Custom Balloon DĂ©cor & Grab-and-Go Balloons
All balloon orders are custom-made and non-refundable once production has begun.
Balloons are sensitive to temperature, weather, transportation, and handling conditions.
We are not responsible for popping, oxidation, deflation, or damage after pickup or delivery has been completed.
Pickup Orders
Clients are responsible for:
No refunds will be issued for damage occurring after pickup.
Fresh Floral Arrangements
Fresh flowers are perishable and all floral sales are final.
Refunds are not provided for natural variations in flower bloom, shade, or seasonal substitutions.
In the event a specific flower is unavailable, we reserve the right to substitute blooms of equal or greater value while maintaining the overall style and color palette.
Faux Florals
Faux floral products may qualify for exchange only if received damaged and reported within 24 hours of delivery or pickup.
If your order arrives damaged or incorrect:
Approved resolutions may include:
Failure to report issues within 24 hours may void eligibility for resolution.
Balloon & Floral Orders
Orders canceled more than 14 days before pickup/delivery may qualify for store credit only.
Orders canceled within 14 days of the scheduled date are non-refundable.
Same-Day or Rush Orders
Same-day and rush orders are final sale and non-refundable.
Delivery times are estimated and may vary due to traffic, weather, or venue access.
Someone must be available to receive the order upon delivery when applicable.
We are not responsible for orders left unattended at the customer's request.
All personalized products, custom signage, custom color requests, branded balloons, and specialty designs are final sale and non-refundable.
If a refund is approved:
For questions regarding your event, online order, or this policy, please contact:
Cali Soirée Corporate & Events
Email: info@Calipopandglo.com
Phone: 916-POP-0904
Contact Us →
Sacramento's premier balloon, floral & event décor studio. Crafting unforgettable moments throughout Northern California since 2020.